ONYX ProductionHouse delivers the ability to automate print production and reduce the need for costly manual intervention to do repetitive tasks. Features such. Purchase an Onyx ProductionHouse v12 Upgrade to Onyx ProductionHouse v18.5 from RPimaging, an authorized Onyx RIP reseller.
Hi all, hoping someone may be able to help, have tried search but can't find any one with a similar issue. Quick background, I'm a tech and new to the sign writing industry, just started in January. Have come from photocopiers and some IT related stuff in the past, have a pretty good understanding of networking and computer use/repair. I am unable to print PDF's from Production House 12.05 (and before upgrading, just the base version 12). Whenever I try to open a PDF in the layout tool it just thinks about it for a little bit then looks like nothing happened, if I look on the 'Images' tab it shows there saying it failed to RIP with no further details.
If I try to open RIP it in the Onyx RIP Queue it just stops at the Ripping part and moves it down to the 'job history' down the bottom. If I right click it and go in to the RIP log for that file it shows the following: 06/27/17 15:57:27: Start Process Rip /undefined / false%% Error: undefined; OffendingCommand: C: windows Fonts KLUE0001.TTF %%%% Flushing: rest of job (to end-of-file) will be ignored %% An error occurred during processing!
06/27/17 15:57:32: End Process Rip I have tried many different, some random downloaded ones and others created by other people, I have just created a basic square on AI and exported as PDF then tried to RIP that but it does not work. I have checked on my computer and the font KLUE0001.TTF exists in the location it mentions and I can view the font. I don't see why this font has anything to do with it and suspect it does not.
Have tried a complete uninstall and reinstall of Onyx, tried installing a working version of the printer from another techs computer to mine, updated Onyx from 12 to 12.05 and made no difference. Have another computer here running Onyx 11 and it prints PDFs fine. Other formats seem to work fine on my Onyx 12, TIFF, PNG and others.
It has been suggested for me to try uninstall and reinstall Windows, this is an option but I'm looking for any other suggestions first as I have a lot of software which could be a bit of a pain to re-register etc. I'm running Windows 7 Pro x64. Any help would be much appreciated.
Hi all, hoping someone may be able to help, have tried search but can't find any one with a similar issue. Quick background, I'm a tech and new to the sign writing industry, just started in January.
Have come from photocopiers and some IT related stuff in the past, have a pretty good understanding of networking and computer use/repair. I am unable to print PDF's from Onyx Production House 12.05 (and before upgrading, just the base version 12). Whenever I try to open a PDF in the layout tool it just thinks about it for a little bit then looks like nothing happened, if I look on the 'Images' tab it shows there saying it failed to RIP with no further details.
If I try to open RIP it in the Onyx RIP Queue it just stops at the Ripping part and moves it down to the 'job history' down the bottom. If I right click it and go in to the RIP log for that file it shows the following: 06/27/17 15:57:27: Start Process Rip /undefined / false%% Error: undefined; OffendingCommand: C: windows Fonts KLUE0001.TTF %%%% Flushing: rest of job (to end-of-file) will be ignored %% An error occurred during processing! 06/27/17 15:57:32: End Process Rip I have tried many different PDF files, some random downloaded ones and others created by other people, I have just created a basic square on AI and exported as PDF then tried to RIP that but it does not work. I have checked on my computer and the font KLUE0001.TTF exists in the location it mentions and I can view the font.
I don't see why this font has anything to do with it and suspect it does not. Have tried a complete uninstall and reinstall of Onyx, tried installing a working version of the printer from another techs computer to mine, updated Onyx from 12 to 12.05 and made no difference. Have another computer here running Onyx 11 and it prints PDFs fine. Other formats seem to work fine on my Onyx 12, TIFF, PNG and others. It has been suggested for me to try uninstall and reinstall Windows, this is an option but I'm looking for any other suggestions first as I have a lot of software which could be a bit of a pain to re-register etc. I'm running Windows 7 Pro x64.
Any help would be much appreciated. Hi all, hoping someone may be able to help, have tried search but can't find any one with a similar issue. Quick background, I'm a tech and new to the sign writing industry, just started in January. Have come from photocopiers and some IT related stuff in the past, have a pretty good understanding of networking and computer use/repair. I am unable to print PDF's from Onyx Production House 12.05 (and before upgrading, just the base version 12). Whenever I try to open a PDF in the layout tool it just thinks about it for a little bit then looks like nothing happened, if I look on the 'Images' tab it shows there saying it failed to RIP with no further details.
If I try to open RIP it in the Onyx RIP Queue it just stops at the Ripping part and moves it down to the 'job history' down the bottom. If I right click it and go in to the RIP log for that file it shows the following: 06/27/17 15:57:27: Start Process Rip /undefined / false%% Error: undefined; OffendingCommand: C: windows Fonts KLUE0001.TTF %%%% Flushing: rest of job (to end-of-file) will be ignored %% An error occurred during processing! 06/27/17 15:57:32: End Process Rip I have tried many different PDF files, some random downloaded ones and others created by other people, I have just created a basic square on AI and exported as PDF then tried to RIP that but it does not work.
I have checked on my computer and the font KLUE0001.TTF exists in the location it mentions and I can view the font. I don't see why this font has anything to do with it and suspect it does not. Have tried a complete uninstall and reinstall of Onyx, tried installing a working version of the printer from another techs computer to mine, updated Onyx from 12 to 12.05 and made no difference. Have another computer here running Onyx 11 and it prints PDFs fine. Other formats seem to work fine on my Onyx 12, TIFF, PNG and others.
It has been suggested for me to try uninstall and reinstall Windows, this is an option but I'm looking for any other suggestions first as I have a lot of software which could be a bit of a pain to re-register etc. I'm running Windows 7 Pro x64. Any help would be much appreciated. Hi all, hoping someone may be able to help, have tried search but can't find any one with a similar issue. Quick background, I'm a tech and new to the sign writing industry, just started in January.
Have come from photocopiers and some IT related stuff in the past, have a pretty good understanding of networking and computer use/repair. I am unable to print PDF's from Onyx Production House 12.05 (and before upgrading, just the base version 12). Whenever I try to open a PDF in the layout tool it just thinks about it for a little bit then looks like nothing happened, if I look on the 'Images' tab it shows there saying it failed to RIP with no further details. If I try to open RIP it in the Onyx RIP Queue it just stops at the Ripping part and moves it down to the 'job history' down the bottom. If I right click it and go in to the RIP log for that file it shows the following: 06/27/17 15:57:27: Start Process Rip /undefined / false%% Error: undefined; OffendingCommand: C: windows Fonts KLUE0001.TTF %%%% Flushing: rest of job (to end-of-file) will be ignored %% An error occurred during processing! 06/27/17 15:57:32: End Process Rip I have tried many different PDF files, some random downloaded ones and others created by other people, I have just created a basic square on AI and exported as PDF then tried to RIP that but it does not work. I have checked on my computer and the font KLUE0001.TTF exists in the location it mentions and I can view the font.
I don't see why this font has anything to do with it and suspect it does not. Have tried a complete uninstall and reinstall of Onyx, tried installing a working version of the printer from another techs computer to mine, updated Onyx from 12 to 12.05 and made no difference. Have another computer here running Onyx 11 and it prints PDFs fine. Other formats seem to work fine on my Onyx 12, TIFF, PNG and others.
It has been suggested for me to try uninstall and reinstall Windows, this is an option but I'm looking for any other suggestions first as I have a lot of software which could be a bit of a pain to re-register etc. I'm running Windows 7 Pro x64. Any help would be much appreciated.
All posts and other information available at Signs 101 should be viewed as the opinion only of the poster. No claim is made that any information is accurate.
As such, each reader should not rely on any information available here as accurate and should independently verify such accuracy. In addition, no claim is made that posts made here will be free from profanity, obscenity, rude, hurtful, libelous or insulting opinions of the poster. Such posts should, however, be reported to an Administrator for review. Neither the owners, employees, officers nor directors of Signs 101 shall be held responsible or liable under any legal theory for any loss or injury resulting from any post, information made available, policy, action or lack of an action at Signs 101. Your use of this website is your acceptance of these terms and conditions of use. A Eon Media,LLC Company Signs101 Links.
Hi guys, I have a ticket in with Onyx to solve this problem, but they've been working on it for weeks without much success. Thought I'd see if anyone here has had similar problems. We recently upgraded our RIP computer and upgraded our Onyx software from 10.1 to 12. But right from the start, it has been very problematic. Aside from occasional random crashes mid-use, which I can understand as just an issue that comes up with any software sometimes, it is sometimes almost impossible to boot back up after shutting down.
Here's the unfortunately normal chain of events. We shut down Onyx for one reason or another, whether for a crash or just because we needed to reboot the computer for some reason.
Sometimes it will reboot normally the next time we try. But more often than not, when we click on the icon to restart it, nothing happens, almost literally. Watching it from the processes tab of Task Manager, you can see the process briefly begin in the list, but then it disappears before the splash screen comes up.
No warnings or error messages come up, it just doesn't start. This only happens to the RIP-Queue. The CUT server, Job Editor, etc, all start perfectly every time. At that point, I try many things to try to help the next boot attempt. I've repeatedly tried using the start up icons; gone through the task manager to make sure the program and all of its associated processes are shut down; restarted the computer; completely powered it down and unplugged it to power it down and purge it as much as possible; etc.nothing seems to help. It will eventually start like nothing has gone wrong after multiple, MULTIPLE attempts to start it, and will run fine until the next crash or shutdown. After that, it's anybody's guess as to how hard it will be to start again.
We brought this up with Onyx, and they seem mystified as to what is going wrong. Solutions we've tried based on their suggestions that haven't worked are: - Having the new PC repeatedly checked and tested to make sure all the parts are working fine and are up to spec for the program. They are all coming up perfectly fine, and no other program crashes like it. Replacing the RAM (2x Crucial DDR4 8GB sticks) - Uninstalling and re-installing Production House 12 - Clearing all jobs from the Onyx work folders, in case one of them in buggy and causing an error.
Creating a custom.exe file for the program to create a more advanced crash dump file. Editing the registry for the files - Rolling back the key software to an earlier version I'm at a loss at this point. Has anyone ever encountered anything like this before? Can anyone suggest a solution, or at least a place to start looking that we haven't already? Click to expand.The antivirus idea occurred to us, but we just have Windows Defender, and Onyx has assured us that shouldn't be an issue.
And we've had out PC and its components tested extensively, including the hard drives (our system boot drive is an SSD but Onyx is installed to a normal HHD) tested extensively, and nothing comes up there. I'm almost leaning more towards an incompatibility issue now, rather than a defective part, but no one has been able to tell us that any of our components could be an issue. All posts and other information available at Signs 101 should be viewed as the opinion only of the poster. No claim is made that any information is accurate.
As such, each reader should not rely on any information available here as accurate and should independently verify such accuracy. In addition, no claim is made that posts made here will be free from profanity, obscenity, rude, hurtful, libelous or insulting opinions of the poster. Such posts should, however, be reported to an Administrator for review. Neither the owners, employees, officers nor directors of Signs 101 shall be held responsible or liable under any legal theory for any loss or injury resulting from any post, information made available, policy, action or lack of an action at Signs 101. Your use of this website is your acceptance of these terms and conditions of use. A Eon Media,LLC Company Signs101 Links.